Train Delays Guide
How to check a disrupted Tokyo-area rail journey, compare a confirmed alternative and handle the ticket. Includes JR examples for longer journeys.
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Check status: Recovery time varies by incident
Weather alerts: Check your actual travel dates
Free: Delay certificate for work/school
A disruption can affect your train, a connected through service or an onward transfer. Check the affected line and the complete route before deciding to wait or change plans. Recovery time and available alternatives depend on the incident.
Best for: Visitors using Tokyo-area trains, especially with a flight, hotel arrival or reserved onward train to reach.
What to Do: Step by Step
Step 1: Check What's Happening
| Source | Best for | English? |
|---|---|---|
| Station announcements | Immediate info at your location | ✅ Major stations |
| Platform displays | Real-time delay info | ✅ Most |
| JR East Train Info | JR East Kanto status; select other areas for onward travel | ✅ |
| Tokyo Metro | Metro line status | ✅ |
| Toei Transportation | Toei subway + bus | ✅ |
| Google Maps | Route ideas; confirm each leg is operating | ✅ |
| Jorudan | Delay/suspension alerts + rerouting | ✅ |
| Twitter/X: @JREast_official | Additional alerts; confirm on the official service page | ❌ (use translate) |
Step 2: Decide — Wait or Reroute?
| Situation | Best action |
|---|---|
| “5–10 min delay” | Check the next update and your connection deadline before waiting |
| “30+ min delay” | Compare a confirmed operating route, extra fare and transfer time |
| “Operation suspended” | Ask whether your ticket and route qualify for the announced alternative transport (furikae; see Step 3). Check paid alternatives; taxis and unapproved buses are at your expense |
| “Planned suspension” (typhoon) | Check the announced suspension area and local safety instructions. Confirm an indoor place to stay rather than assuming shops are open |
Hotel return: Check the complete route to the hotel’s actual entrance and any last onward connection. If you cannot safely reach it, contact the accommodation before assuming a room or late check-in is available.
Airport or reserved-train connection: Check every operator, the correct airport terminal and the airline’s check-in deadline. A through train may be curtailed even when the subway section is running. If the connection is at risk, contact the airline or ticket issuer before its deadline; a delay certificate does not guarantee a refund. Toei’s status page links through-service operators.
Step 3: Check 振替輸送 (Furikae Yusō) — Alternative Transport
Furikae is a designated rerouting arrangement, not automatic free travel whenever a train stops. Confirm that it is being offered for the affected line and your journey before using another operator.
How it works:
- Ask the station staff booth whether furikae is active and which route you may use.
- Show the ticket or valid commuter pass you already hold for the affected section. Staff must confirm its covered section and eligibility.
- Use the staffed passage, without tapping or inserting the ticket into a gate machine. Follow any instructions about a transfer slip.
- Use only the designated route within your ticket's covered journey. A rail reroute may allow the eligible ticket alone; a slip is not always required.
- Show the ticket and any required slip to staff when exiting. Do not treat it as permission for extra travel or a stopover.
Stored-value Suica/PASMO, including mobile balance travel: These rides do not qualify for furikae. The same applies outside a commuter pass's valid section. Pay the alternate route's fare; there is no general promise that it will later be refunded.
Valid IC commuter pass: The affected journey within its valid section can qualify. Show it to staff rather than tapping. Eligible paper tickets and day passes also depend on their covered section and the announced arrangement.
Before changing operators: If you have already tapped in, ask staff how to close or adjust that entry. This is separate from furikae eligibility. A card adjustment does not make a stored-value reroute free.
Eligibility and staffed-gate handling: JR East, Tokyo Metro and Toei subway FAQ. Suica travel conditions.
Step 4: Get a Delay Certificate (遅延証明書)
Use the affected operator's certificate page and select the actual line, date and time band. Conditions and available formats differ:
| Operator | Where to check | Conditions |
|---|---|---|
| JR East | Covered-line delay certificates | Approximately 5+ minutes; covered conventional local trains, not Shinkansen or limited express. Past 45 days online. |
| Tokyo Metro | Select the line and date | 5+ minutes; past 35 days online. Paper distribution ended in principle on April 1, 2026. |
| Toei | Certificates and conditions | 5+ minutes; 35 days from posting. Station-issued certificates are also available. |
What it proves: A line/time-band delay, not that you rode a particular train or missed your flight. Publication may follow later than the disruption. Ask the employer, tour operator or reservation provider whether it accepts the certificate; compensation and refunds follow the relevant ticket or booking rules.
Metro's paper-distribution change notice and Toei's certificate limits. Save the relevant record promptly.
Refunds and Extra Costs
For an ordinary JR limited-express ticket, an arrival delay of two hours or more normally qualifies for a refund of the limited-express charge. Completing the journey does not automatically entitle you to a refund of the basic fare. A cancelled trip, a partly used journey and a completed delayed journey have different rules.
Keep tickets and receipts, and ask the issuer before surrendering a ticket or buying a replacement. Discount products, passes and other railway operators can have different conditions. JR East’s rules do not cover additional transport or hotel costs caused by an itinerary change, and a used JAPAN RAIL PASS is not extended or refunded for disruption. A delay certificate is evidence of a published line/time-band delay, not a promise that an airline, hotel or tour provider will compensate you.
Check the rule for your actual product: JR East disruption refunds, JR Central cancellations and delays and JAPAN RAIL PASS conditions.
Common Disruption Notices
The notice describes the incident or operating response; it does not give a dependable recovery time by itself. Check the affected section and the operator’s next update.
| Notice | What it means for the journey | What to check |
|---|---|---|
| 人身事故 (jinshin jiko) — personal-injury incident | Emergency response and safety checks may stop a section. | The affected line, through services and connecting trains. The announcement does not establish the circumstances of the incident. |
| Signal or equipment fault | Service may be delayed, suspended or changed. | The specific section and any effects on connected services. |
| Typhoon, heavy rain or snow | Weather can lead to restrictions, suspension or an announced shutdown. | Operator notices, local safety guidance and the complete onward journey. |
| Earthquake | Inspections and safety clearance may be needed before normal service resumes. | Crew instructions and official operation updates. |
| 計画運休 (keikaku unkyū) — planned suspension | The operator has announced a shutdown of specified services. | The lines, dates, last operating times and later reopening notice. |
Check local safety and transport notices
Typhoon Playbook 🌀
Typhoons can bring planned suspensions across several operators. Check the announced lines and times; an unaffected service is not a guarantee that every connection will run.
Before the Typhoon
- Check 計画運休 (planned suspension) announcements — confirm the affected lines, dates and latest planned stopping times
- Prepare essentials: Buy food and water before conditions worsen; confirm your accommodation and follow local safety guidance.
- Reschedule: Ask the ticket issuer about the specific disruption policy before departure. Ordinary changes, disruption refunds and pass rules are different.
- Check your flight and ground route: Confirm airline updates, the terminal and check-in deadline before deciding whether to leave.
During the Typhoon
- Follow local safety instructions. Avoid unnecessary travel in dangerous conditions and check which services are actually suspended.
- Follow accommodation and evacuation instructions; do not assume every building or route is safe.
- Check restoration timelines on JR and Metro websites
After the Typhoon
- Check the affected operator's reopening notice; the end of the storm is not itself a restart time.
- Expect possible crowding: Recheck onward connections and your deadline before waiting longer or changing routes.
- Shinkansen: Check the operator’s actual service and reservation notices before boarding.
Earthquake Protocol 🔔
Trains may slow or stop in response to detected shaking and the operator’s safety procedures
Listen to crew announcements and follow staff instructions while safety checks are carried out. Wait for confirmation before assuming the train can continue or passengers should leave it.
Major earthquake: Trains may be suspended for hours. Staff will guide evacuation if needed.
Check official alerts: Follow crew instructions and official alerts when safe; do not wait for a phone warning before taking protective action
Save These Before You Travel
- Keep a charged phone and, if possible, a portable battery so you can open operator updates, your accommodation address and booking details.
- Save the contacts for an important onward booking. Decide how you will reach the airline, hotel or ticket issuer if the connection becomes doubtful.
- Recognize the main display terms: 遅延 (delay), 運休 (cancelled or suspended service), 運転見合わせ (service suspended) and 運転再開 (service resumed).
- For an important flight or reserved train, leave room in the itinerary for a changed route. Use the operator’s actual forecast and notices when deciding whether to change the travel day.
For broader disruption planning, pair this guide with our Tokyo rush-hour survival guide and last-train survival guide.
FAQ
Will my JR Pass cover alternate routes during disruptions?
Do not assume blanket coverage. Show the exact pass and affected journey to JR staff and ask whether a designated reroute accepts it. Metro and Toei are not part of the pass's ordinary coverage. The pass's own conditions do not promise reimbursement of extra transport or accommodation, or an extension/refund after use begins. Check ordinary pass coverage and disruption conditions.
Can I get a refund for a cancelled Shinkansen?
Check the issuer’s rules for your actual ticket and whether any segment was used. The refund section above separates cancellations from a completed journey that arrived late; keep the ticket and receipts for the claim.
What does 人身事故 mean?
"Personal injury accident" — this describes a reported personal-injury incident; the announcement alone does not establish the circumstances. Restart depends on emergency response and safety clearance. Check the affected and connecting lines rather than assuming a fixed recovery time or that all other services continue.
How reliable are trains in Japan, really?
Use the operator's current service information for your journey. A general reputation for punctuality does not tell you whether your train or connection is running today. Build time into important connections and confirm any changed route before paying for it.
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